HomeServicesClient Onboarding & Engagement

Client Onboarding & Engagement

A new client, set up before the kettle boils

One form starts everything: the client record is created, the engagement letter is drafted from your templates, and the first-week task checklist appears — with your team approving each piece before it goes out.

The challenge

The same details, three times

Client information re-keyed into the practice system, the document tool, and the email thread.

The engagement-letter bottleneck

New work waits days because the letter is stuck behind whoever drafts them.

First-week scramble

Every new client kicks off an improvised flurry of tasks, and something always slips.

No visibility

Nobody can say at a glance which onboardings are stuck, or where.

Our approach

01

One intake, one truth

A single new-client form (yours or ours) becomes the only place details are typed.

02

Records created for you

The practice system, document folders and email lists are populated automatically.

03

Letters drafted, not written

The engagement letter is drafted from your own templates and precedents, ready for review.

04

Your team approves

Nothing reaches the client without a named person signing it off — the approval step is built in.

Example use cases

How this capability is typically applied.

Accounting & bookkeeping

New engagement setup

From signed proposal to a fully set-up client file without re-keying.

Legal practices

Matter opening

Intake details become the matter record, conflict-check prompt and cost agreement draft.

Agencies & consultancies

Campaign kickoff

A won pitch spins up the client folder, kickoff checklist and welcome pack draft.

See where AI actually earns its place.

A short conversation is the fastest way to find out. We'll talk through how your business runs today and where automation would genuinely help — in plain English, no obligation.