The correspondence, handled.
For Australian property and strata managers drowning in owner and tenant email, maintenance chasing, and reporting to committees.
The shape of the problem
The owner and tenant inbox
Levies, leaks, lease questions and complaints — all in one mailbox, all urgent to the sender.
Maintenance that needs chasing
The contractor quoted, then went quiet. Someone has to notice, and then follow up.
Invoice and work-order matching
Contractor invoices checked against work orders by eye before every payment run.
Committee reporting
Building-by-building summaries assembled by hand before every meeting.
What we’d show you
If your team handles a few hundred owner emails a week and most are routine — levy questions, document requests, status checks — triaging them automatically with a drafted reply means your managers touch each one once, briefly. Your volumes will differ — the Assessment measures them.
How we’d start
The Assessment: about a week, one fixed fee credited toward implementation, and a clear plan — or your fee back. How it works →
Does this integrate with strata management software?
Often, and where it does not, the email and document channels carry most of the value anyway. The Assessment confirms what your platform exposes.
Owners are sensitive about automated replies. How is that handled?
Replies are drafted, not sent. Your managers review and approve, so owners always hear your voice — just without the two-day delay.
Can it tell an emergency from a routine question?
Yes — urgency classification is part of triage, and anything flagged urgent routes straight to a person. The rules are visible and yours to change.
What is the right first system for a strata book?
Almost always inbox triage. It is the highest-volume pain, and it proves the approach on your real correspondence within weeks.