Smart Inbox & Enquiry Triage
Incoming enquiries are read, categorised, and routed to the right person with a suggested reply drafted and ready.
This is a real system we built to show the approach. It is a demonstration of capability, not a client project.
The Problem
A shared inbox fills up faster than anyone can sort it. Enquiries get read twice, forwarded around, and the simple ones still wait behind the hard ones. The triage itself is the work — and it never stops.
The shared-inbox pile-up — every message gets opened by someone before it reaches the right person.
Slow first replies — straightforward enquiries wait behind the ones that need real thought.
Lost context — by the time a message is routed, the thread has been forwarded three times.
How it runs
New enquiry arrives
A message lands in the shared inbox from a form, an email, or a web enquiry.
What's real
- The triage runs end-to-end on our own systems.
- The categorising and reply drafting use a live AI model.
- Routing follows rules you can see and change.
What's illustrative
- Sender names and message content in the screenshots are synthetic.
- Any volumes shown are examples, not client results.
If we built this for you
The installed triage workflow, running against your inbox.
Your own categories and routing rules wired in.
A review step before any reply is sent.
Documentation, plus a handover session so your team can run it.
Bring us your busiest inbox.
We start by looking at how it works today, then show you where AI and automation would earn their place.